Privacy Policy

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Urgentapoio, Unipessoal Lda.** is committed to meeting the applicable data protection requirements, ensuring the confidentiality of the information it collects.

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Providing personal data while navigating the Careceiver app, as well as on the website careceiver.com, implies knowledge and explicit acceptance of the terms outlined in this Privacy Policy.

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Through Careceiver, you can organize your daily tasks and receive alerts to ensure you don't forget any of the care you need to provide. You can learn best practices, access all the content you need about health and caregiving, and help both yourself and your family understand clearly and practically how to maintain a healthier life for an elderly person. Additionally, you can easily share all important information with the doctor, improving the follow-up and care.

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**1. SCOPE:**

This Privacy Policy regulates the collection and processing of Personal Data of users (hereinafter "User" or "Users") in the context of using the App and the Website. The Privacy Policy informs Users about the exercise of their rights regarding Personal Data, in accordance with Regulation 2016/679 of April 27, General Data Protection Regulation ("GDPR").

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**2. DATA PROTECTION OFFICER:**

Urgentapoio Unipessoal Lda. has appointed a Data Protection Officer. If you have any questions or suggestions regarding our policies or practices on Personal Data processing, please contact us by sending an email to info@careceiver.com.

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**3. REGISTRATION AND AUTHENTICATION:**

To register and log in to the Careceiver App, the User will need to enter the necessary information in the application to create a profile or log in through an existing Google or Apple account. By choosing the latter option, the User assumes responsibility for the information shared through Google or Apple accounts, which can be managed according to the privacy policies of those entities.

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**4. COLLECTION AND PROCESSING OF DATA:**

Urgentapoio, Unipessoal Lda. will be responsible for the collection and processing of Users' personal data, in accordance with applicable data protection legislation, for the purpose of providing healthcare services.

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4.1. We collect and process Personal Data in the context of Users' interaction with the Careceiver App for the provision of elderly care services, including additional data necessary for billing services and for the technical and operational management of App and Website access and usage, at the User’s request. The types of Personal Data processed to assign access profiles include name, email address, and phone number. This Personal Data is collected online through the App and Website and is stored in administrative systems and files. Data such as access logs, IP address, and device configuration data required for the functioning of the App and Website are also processed.

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4.2. As we provide services that include health information, additional personal data, including health-related data, may also be processed, such as the date and time of clinical appointments, including consultations and exams, specialty, the professional performing such acts, location of the acts, medication, hygiene, nutrition, bowel movements, mobility, vital signs, and blood glucose levels, among others.

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4.3. If subscribing to the newsletter, marketing campaigns, or for Experience Evaluation purposes, with express and specific consent for such purposes, the User's email address or app notifications will be used to send such communications.

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**5. PURPOSES OF PROCESSING AND LEGAL BASIS:**

The collected personal data will be processed and stored electronically by Urgentapoio, Unipessoal Lda. and is intended for billing services and content provision. To provide the requested services, assist in elderly care, and communicate with our Users about these services, we collect and process Personal Data, including health-related data, committing to process it solely for the provision of the requested services, billing purposes, and for the management of App and Website systems and services.

Additionally, the App and Website use cookies. Cookies help us recognize Users, enable certain functionalities of our App and Website. For information on cookies used and their functionality, please consult the Cookie Policy. The legal basis for processing Personal Data includes processing that is:
- Necessary for compliance with the Company’s legal obligations, including providing services to Users;
- Necessary for the establishment, exercise, or defense of a legal claim;
- Necessary to protect the vital interests of the data subject or another individual;
- Necessary for reasons of public interest in the field of public health;
- Necessary for content provision; or
- If the User has given consent, which can be withdrawn at any time without affecting the lawfulness of processing based on consent previously given.

Your data may be communicated to third parties when the transmission is required for compliance with a legal obligation, a decision of the National Data Protection Commission, or another relevant supervisory authority, or a court order; or when the communication is made to protect Users' vital interests or for any other legitimate purpose provided by law. Your Personal and Health Data may be stored outside Portugal. The Company takes appropriate steps to ensure that such parties and/or service providers are bound by confidentiality obligations and implements measures, when necessary, such as standard contractual clauses adopted by the European Commission, to ensure that any Personal Data transferred remains protected and secure. You can request a copy of these clauses from the Data Protection Officer using the contact details provided above.

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**6. RETENTION OF PERSONAL DATA:**

The collected Personal Data must be stored in a manner that allows for identification only during the period deemed adequate and/or necessary to fulfill the purposes for which it was collected, in accordance with applicable laws. Access data to the App will be retained for the period during which Users keep their access account active, except for access logs, which are retained for a maximum of 2 months or as provided by law. Other data, including health data, is retained in accordance with applicable legislation, except for data required for billing services, which will be retained for a period of 10 years.

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**7. RIGHTS OF DATA SUBJECTS:**

In accordance with the GDPR, Users have the following rights under data protection law:
- **Right of Access:** The right to confirm whether their personal data is being processed, as well as the right to access their personal data and certain information, including obtaining a copy of their personal data being processed. This right does not prejudice the rights and freedoms of third parties, including trade secrets and intellectual property rights of the data controller.
- **Right to Rectification:** The right to obtain rectification of inaccurate personal data concerning them, as well as the right to complete their data if it is incomplete.
- **Right to Erasure:** The right to request the deletion of their data in certain cases, such as when the personal data is no longer necessary for the purposes for which it was collected or processed. This right does not prejudice the fulfillment of legal obligations for data retention imposed on the data controller.
- **Right to Restriction of Processing:** The right to request the restriction of processing of their data in certain cases, such as when the processing is unlawful and they oppose the deletion of the data, requesting instead the restriction of its use.
- **Right to Data Portability:** The right to receive their personal data provided to the data controller in a structured, commonly used, and machine-readable format, including the right to transmit this data to another data controller.
- **Right to Object:** In certain cases, such as when their personal data is processed for direct marketing purposes, they may object at any time, on grounds related to their particular situation, to the processing of their data.

Such requests should be addressed to the Data Protection Officer using the contact details provided above.

When the processing of Personal Data is based on consent, it can be withdrawn at any time by the Data Subject, without affecting the lawfulness of processing based on consent previously given.

The above provisions apply, with necessary adaptations, to the exercise of rights by the holder of parental responsibilities or guardian, on behalf of and in the name of data subjects who are under 16 years old [or incapacitated].

If you believe that the processing of Personal Data by our Company does not comply with legal requirements, you may file a complaint with the National Data Protection Commission if you believe that the processing of your data violates the applicable legal framework.

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**8. SECURITY:**

We ensure the privacy and security of Users' data processing and transmission by maintaining technical measures to prevent loss, misuse, alteration, unauthorized access, and unlawful appropriation of the personal data provided or transmitted.

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**9. LINKS:**

The App and Website may provide links to other entities' pages. These sites are not owned, operated, or controlled by Urgentapoio, Unipessoal Lda., and therefore we are not responsible for, endorse, or support the content of these sites, or any sites linked to or referred to on these sites. The use of these links is entirely the Users' responsibility.

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**10. CHANGES TO THE PRIVACY POLICY**

Urgentapoio, Unipessoal Lda. reserves the right to change, add, or revoke, in whole or in part, this Privacy Policy at any time without prior notice and with immediate effect. Any changes will be immediately published on this page. If they involve a substantial change in the way your data will be processed, we will notify you of such changes through the contact details you have provided.

Date of last update: May 9, 2021

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Terms & Condition of Use:​

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**1. Acceptance of Terms of Use**

By using this website, the User acknowledges that they are accepting these Terms of Use.

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**2. Changes to Terms of Use**

Urgentapoio, Unipessoal Lda. reserves the right to change, add, update, or remove, in whole or in part, these Terms of Use at any time, without prior notice and with immediate effect. The User should periodically check this page for any updates or changes.

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**3. Access to the Website**

Urgentapoio, Unipessoal Lda. has the exclusive right to suspend, in whole or in part, access to the website at any time, particularly during management, maintenance, repair, modification, or modernization operations, and to permanently or temporarily close the website or any of its services at its discretion, without prior notice.

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**4. Intellectual Property Rights**

The User acknowledges that the contents of this website are protected by intellectual property rights and agrees to respect such rights. Rights to texts, images, graphics, sound, animation, and all other information, as well as how they are graphically represented on the website, including trademarks, logos, symbols, and the arrangement and structure of the website, are owned by Urgentapoio, Unipessoal Lda.

The User is not authorized to transmit, publish, modify, copy, sell, use, or distribute, in any form, the texts, images, or other information contained on this website or any part of the website without prior written permission from Urgentapoio, Unipessoal Lda. The use of trademarks and logos on this website, as well as the availability of materials on the site, does not grant, nor should it be interpreted as granting, permission to Users to use, directly or indirectly, such trademarks, logos, or materials.

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**5. Personal Data**

The use of this website does not necessarily require the provision of personal data. However, if you wish to subscribe to the newsletter, you will need to provide certain data, such as your email address, which will be processed in accordance with the terms defined in the Privacy Policy available on this website.

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**6. Information**

The information provided on the website is intended to inform Users about aspects related to the activities and services provided by Urgentapoio, Unipessoal Lda.

The information provided has been thoroughly reviewed. However, such information is for informational purposes only and may contain errors or inaccuracies and does not replace, for example, consulting medical services.

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**7. Responsibility**

Urgentapoio, Unipessoal Lda. will not be responsible for errors that may occur due to system irregularities, temporary or permanent failure of the website, applications, or other tools. Urgentapoio, Unipessoal Lda. is not liable for any damages resulting from improper use or inability to use the website.

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**8. Links**

The website www.careceiver.com may provide links to other entities' pages. These sites are not owned, operated, or controlled by Urgentapoio, Unipessoal Lda., and thus, Urgentapoio, Unipessoal Lda. is not responsible for, endorses, or supports the content of these sites, or any sites linked to or referred to on these sites. The use of these links is entirely the Users' responsibility.

The creation of links to the website www.careceiver.com requires prior written authorization.

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**9. Validity of Terms and Conditions**

If any part or provision of these Terms of Use is unenforceable or conflicts with applicable law, the validity of the remaining parts or provisions shall not be affected.

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**10. Applicable Law**

The management, administration, use, and application of these Terms of Use are governed by Portuguese law.

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**11. Competent Jurisdiction**

To resolve any issues or disputes arising from these Terms and Conditions, the exclusive jurisdiction shall be the courts of Lisbon, with express waiver of any other jurisdiction.